FAQ
Refund Policy
No Returns or Exchanges:
All sales are final, including cases of buyer’s remorse.
We cannot accept returns or cancellations simply because you no longer want the items or have changed your mind.
Please double-check that you’ve selected the correct size, colour, and style before placing your order
Unsuccessful Deliveries
Orders cannot be returned or exchanged due to failed deliveries caused by incorrect or incomplete addresses provided at checkout.
Please double-check your shipping details before placing your order to ensure successful delivery.
Manufacturing issue
If your items arrives with manufacturing issue, we'll happily offer free reprint or refund Just contact us within 3 days of delivery with clear photo or video on a flat surface showing the issue. There's no need to return the item
Thank you for supporting us and understanding our Policy!
Terms Of Service
Welcome to Bon Vibes!
. Orders
All products are made-to-order and tailored to your specifications. Because of this:
Orders cannot be cancelled or refunded once production has started.
Please double-check all personalization details, spellings, colours, and sizes before submitting.
. Production & Shipping
Custom items typically take 5-10 business days to produce, not including shipping time.
Shipping estimates are provided at checkout but are not guaranteed, especially during holidays or unforeseen delays.
We are not responsible for lost, delayed, or damaged packages after they have been shipped.
Returns & Exchanges
Due to the personalized nature of our products:
All sales are final.
If your item arrives damaged or incorrect due to our mistake, please contact us within 3 business days of receiving your order for a resolution.
Proof (photo or video) may be required for review.
Shipping Policy
Thank you for supporting our small business!
Please read the details below before placing your order:
Processing Time
Because all items are custom-made, please allow 5–10 business days for processing before your order ships. Processing time may vary depending on order volume, product type, or design complexity.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on the weight and destination of your order.
Estimated delivery times (after processing):
- US Domestic: 3–7 business days
Please note that these are estimates and delivery times may be delayed due to postal service issues beyond my control.
Tracking Information
You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow up to 48 hours for the tracking to update.
Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once your package is in the hands of the carrier, We are not responsible for lost, stolen, or delayed packages. If your tracking shows "delivered" but you haven't received your item, please check with your local post office or neighbours.
Returns & Exchanges
Due to the nature of our products, all sales are final. We do not accept returns, refunds, or exchanges unless your item arrives damaged or defective. Please contact us within 3 days of delivery with photos & videos if there is an issue.
If you have any questions about shipping or your order status, feel free to reach out and email: Bonvionline@gmail.com
Thank you again for your support and for shopping!
Exploring hobbies, trying new things, and finding beauty in the imperfect. It’s not about perfection, it’s about expression
"Joyfully imperfect. Perfectly you".🌞
Free Shipping on USA orders!!